Leads/Or jobs.
Your agency counts leads. Your business runs on booked jobs. Put in last month's numbers to see what each booked job really cost, and what a few more points of booking and sold job rate are worth.
More revenue a year from the same leads and the same spend. The two rates multiply, so together they're worth more than the sum of each alone.
Talk through your numbersBooking rate is the share of qualified calls and form leads that become a scheduled job. Sold job rate is the share of completed service calls and estimates where the customer approved the work. Average sold job is the average invoice on those sold jobs. Multiply them together and you have what your marketing actually produced. Improving booking rate rarely costs more media. It usually means answering faster, following up on missed calls, and giving your CSRs better leads.